Slot booking - explained simply

What is a slot?

• A slot is a time window in which a container is handled at the terminal.
• Your container will not be dispatched without a booked slot.

When do I have to be at the terminal?

• A slot always lasts 1 hour,
  The terminals extend this by half an hour before the start of the slot and half an hour after the end of the slot
• Example: Booked slot is 1 pm
  • Slot duration 13-14 h
  • Entry possible from 12.30 pm until 2.30 pm at the latest

Book a slot - that's important:

• Only book if you can really carry out the transport in the desired time.
• Take a look at the utilisation of the terminal beforehand: https://slot.truckgate.de
• Also pay attention to special check-in areas (options: areas)
• No check-in is carried out outside the booked time.
• You can add further containers to an existing tour if there is still space available in the area and time slot.
• Special cases and exceptions are regulated by the terminals via the manual preliminary check (MVP): https://www.truckgate.de/en/terminal-info ⇒ Terminal websites

Slot punctuality and no-show

What is a "no-show"?

A no-show is:

• a booked slot that is not used.
• a slot that is rebooked too late.

What happens with many no-shows?

If your no-show rate is currently 35% or more, your booking options will be restricted for the next week.

• rush hour (06:00 - 17:59):
  You may only book as many slots as your average number of slots used in the last 6 weeks plus 10 % (at least 5).
• Off-peak time (18:00 - 05:59):
  You can continue to make unlimited bookings here - but only as long as no misuse is detected.

Where can I see my no-show rate?

• Go to: https://slot.truckgate.de ⇒ Log in
• Log in with your access data.
• You received this when your participant code was set up.
  (This only applies to haulage companies and not to TruckGATE-app users!)